Below is our delivery, returns, and warranty policies. If you have any further questions please contact us.
All orders are shipped out of Melbourne Australia and dispatched with in 24-48hrs of purchase
Orders are delivered by Aus Post (tracked) Estimated delivery time: 2-5 days
Orders are delivered by Aus Post (international) Estimated delivery time: 6 days
*Ensure to check your email including junk folder for your tracking details*
** COVID-19 update: Please be aware that global government restrictions on non essential businesses may cause unforeseen delays to the delivery of your product, as priority is given to food and medical supplies.
Domestic deliveries are experiencing delays of up to 2-4 business days and international deliveries are experiencing delays of up to 7-10 business days.
The team here at Ninepin are continuously monitoring the situation and will provide updates as they occur, if you have any questions or concerns about the delivery of your wetsuit don’t hesitate to contact us
Thank you for your support!**
Our warranty includes:
12 month warranty on all stitching
12 month warranty on materials
This warranty does not cover the following :
Damage caused by anything other than defects in materials or workmanship.
Use in commercial, rental, teaching or instructional programs or activities.
Damage caused by extended or excessive exposure to sunlight, improper handling or storage, or failure to follow the instruction provided with this product.
This product when classified as being 2nd hand or it is being sold as a 2nd (it is being sold as a product with existing defects).
Normal wear and tear, including scratches and fading.
Wetsuits repaired by other repair services.
Please contact us through our contact page if you have any questions
To lodge a return or exchange please contact us through our contact page. Returns for change of mind or size are accepted 60 days from the purchase date. The return delivery is to be arranged and paid for by the customer. Ninepin will cover the redelivery of an exchanged item.