Delivery, Returns & Warranty

Free Australian Delivery

Below is our delivery, returns, and warranty policies. If you have any further questions please contact us.

All orders are shipped out of Melbourne Australia. Order before 12pm AEST for same business day dispatch. All other orders dispatched next business day.

Australia

Orders are delivered by Aus Post Express (tracked) Estimated delivery time: 1-5 days

 

Aus post express delivery

International

For international orders please contact us through our contact page

Warranty

Our  warranty includes:

  • 3 year warranty on all stitching
  • 12 month warranty on materials

This warranty does not cover the following :

  • Damage caused by anything other than defects in materials or workmanship.
  • Use in commercial, rental, teaching or instructional programs or activities.
  • Damage caused by extended or excessive exposure to sunlight, improper handling or storage, or failure to follow the instruction provided with this product.
  • This product when classified as being 2nd hand or it is being sold as a 2nd (it is being sold as a product with existing defects).
  • Normal wear and tear, including scratches and fading.
  • Wetsuits repaired by other repair services.

Please contact us through our contact page if you have any questions

Returns

To lodge a return or exchange please contact us through our contact page. Returns for change of mind or size are accepted 60 days from the purchase date. The return delivery is to be arranged and paid for by the customer. Ninepin will cover the redelivery of an exchanged item. Faulty items may be covered by the following warranty.

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